COASTAL ARTISTRY PTY LTD HAIR EXTENSIONS TERMS & CONDITIONS

Before you embark on your hair journey to enhance your beauty and confidence with our premium hair extensions, we kindly ask you to familiarise yourself with our booking policy and terms & conditions. These guidelines have been put in place to ensure a seamless and enjoyable experience for all our valued customers. From booking procedures to pricing details, our T&C page covers everything you need to know to make the most of your experience. Your satisfaction and understanding mean the world to us, and we’re here to assist you every step of the way.

Booking Policy

First Time Visiting Coastal Artistry?

If this is your first time booking with us and you’re looking for a full hair transformation, we recommend starting with a complimentary consultation. This allows our expert stylists to create a personalised plan tailored to your dream hair goals.

Deposits

All appointments require a deposit to secure your booking. Your deposit will be applied to your final total on the day of your appointment.

48-Hour Cancellation & Appointment Changes

We understand that plans can change. If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice via phone call or text message.

• Changes made more than 48 hours in advance will have no penalty.
• Cancellations or reschedules within 48 hours will result in the loss of your deposit.

Warranty Packs

Protect your investment and experience peace of mind with our 60-Day Extension Guarantee.
Should any issues arise within the first 60 days after your extension service, simply contact us promptly to arrange an in-salon assessment. If you purchased a warranty pack during your service, you may be eligible for complimentary replacements.

Please note:

• Natural wear and tear is expected after 60 days and is not covered under warranty.
• Warranty coverage is only available if purchased at the time of your initial extension service.
• Without a warranty pack purchase, replacement hair or guarantees cannot be provided.
  If you have any warranty-related questions, don’t hesitate to reach out — we’re here to help!